Sigh... When i thought that everything was alright, having a wonderful time watching a movie at GSC (not gonna say which outlet), but had a really bad experience..!!
Imagine this... watching a really good movie, and when it was going to the peak moment of the show... the film was burnt.. as in.. the projector was too hot that it had burnt the film... sigh... And when a few of us actually went to the counter, the employee who had served my friend and i, he was extremely rude... the exact statement that he said when we ask to see his manager on duty.
he mentioned.. "I am not the manager here, i work at this counter, and i have to take care of this counter! please wait for my manager! my friend has gone to look for the manager!".. oh wow... i would have never thought that i would actually heard that from an employee... of GSC... sigh... the company really should train their employees better! It was a huge disappointment to actually know that they (employee) do not know how to serve its customer and also acts towards their emotions and not very professional if i may say... sigh...
But anyhow... the outlet did their best by refunding its customers... for it was their fault... that i have to say that they did good in that field.. they admit to their mistake and they well.. did their best to deal with the problem. oh well.. but failed on training their employees well!
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